Activity Formatter showing updates to field, but field value is empty

[HrithikN]

Hi Team,

Can someone please help me debug an issue wherein updates to a particular field in a record are showing up in the activity formatter but the field is empty on the form as well as in the XML (, i.e. server side value is also empty)?

Any idea why such a thing would happen?

Thanks and Regards,

Hrithik Nirupam.

[SuryakiranMeka]

Hi @HrithikN ,

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Is this related to any Digital Product Release fields?
If yes, please provide the specific table or related details so we can investigate further.

If not, kindly post this question directly in the ServiceNow Community for better visibility:
https://www.servicenow.com/community/forums/postpage/choose-node/true

[Ankur Bawiskar]

@HrithikN 

what debugging did you do?

any logic is clearing that field value?