Facing Issues while trying to integrate DPR with GitHub

RC19 · 3 weeks ago

Hi All,

I am trying to integrate ServiceNow DPR with GitHub as per documentation Onboard GitHub using Workspace • Zurich IT Service Management • Docs | ServiceNow . In the Tool Setup page i am getting below error as below.

Alert level: Critical.

Tool cannot be created because the tool URL is invalid. Enter a valid URL,and try again.
See the troubleshooting tool on-boarding errors.

Troubleshooting steps says to reenter the url and even after i reenter there is no use and that url which i am entering does exists and i have permissions to it. please suggest on what exactly is this error and how to troubleshoot.

Tanushree Maiti · 3 weeks ago

As Per Servicenow Documentation - "You must connect to your GitHub tool instance using MID Server to use this credential." . So In your screen shot, check Mid server checkbox.

ref:OAuth 2.0 credentials for GitHub Apps - Authorization Code • Zurich IT Service Management • Docs | S...

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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RC19 · 3 weeks ago

hi @Tanushree Maiti I did try with midserver as well but no luck. My main issue is with tool URL field which is getting autopopulated and there is no option to edit it .FYI, I have selected GitHub Enterprise option in code category while starting the connection and this tool URL got auto populated and there is no option to edit it .

and when i try to resume tool setup, I am getting error that url is not valid

SuryakiranM4342 · 3 weeks ago

@RC19 ,

Please check you the Github account is enterprise account or not? if it is NOT enterprise account please select the Normal Github account instead of github enterprise in the connect tool model.

For more detailed steps please follow this: https://www.servicenow.com/docs/r/it-service-management/devops-change-velocity/create-github-tool-de...

If you still faces the issue please create a case task will look into it.

Note: Please use the respective user while creating tool(DevOps admin or Dpr release admin user)

RC19 · 3 weeks ago

hi @SuryakiranM4342 I have GitHub Enterprise account only. FYI, I have selected GitHub Enterprise option in code category while starting the connection and this tool URL got auto populated and there is no option to edit it .

and when i try to resume tool setup, I am getting error that url is not valid