CSDM Adoption Roadmap and Outcomes - Recorded December 7th 2023

[John Spirko]

Presentation View / Download: CSDM Roadmap and Capabilities for DSF - July 2024

Speaker: John Spirko - Sr. Executive Enterprise Architect, ServiceNow

Things you will learn:

1. 12 Common Service Data Model (CSDM) use cases
2. What parts of the CSDM do I need to define for my use cases
3. How CSDM adds value
4. Minimal viable models

[c016smith]

This was a very helpful and information session (discussion and presentation). I got a lot out of it, looking forward to working through some of this material with my team.

[grahamroy]

Thanks again for the session @John Spirko - I found it really interesting. 

There was a lot of good stuff in the chat during the call, I couldn't keep up! Is it possible to get a copy of that? 

Graham

[Eduardo Miada]

Thanks for sharing @John Spirko!  Just watched the recording, great session with lots of insights from the call.

[Community Alums]

Hi,

Thanks for a nice demo and discussions around the topic of CSDM and its adoption. 
What excited me was the capability deck that you were showing during the meeting. This can be a great way to make customers understand and align on the journey and the adoption pace that is needed (but always underestimated) to work with CSDM.

Appreciate all the great work you and your team do.

[us47700868309]

This is a Learning opportunity Thanks 

[Maik Skoddow]

Hi @John Spirko 

where can we download that great capability map slide deck?

[Allen Andreas]

Hi @Maik Skoddow 

I believe the link is at the top of the post above. I'll post here it as well 😀

https://solutions.servicenow.com/i/CfsK1TogZM7nqyxaC0cD2ryujRYfTYKUATCIWFCemb9JlmKwzv2PLUSSIGNeP1cT6...

[Maik Skoddow]

Hi @Allen Andreas 

this is no what I meant 😉

During his presentation @John Spirko had opened an awesome Powerpoint from Luca Morlupi. In the meantime, I could find it at https://hsview.servicenow.com/viewer/63a17b453374ea2d15cd4b53, but I'm not sure whether this is really the latest version.

[Allen Andreas]

Haha, alright. Sorry about that as they're both "capability map" decks.

John's version is essentially the overall deck, with some tweaks to it.

In any case, glad you found it...or at least a version of it!

[John Spirko]

@Maik Skoddow @Allen Andreas The deck I shared is modified in a few ways.  The two most significant changes are that I removed all of the videos from the drill-down slides and changed them to images, which saved about 150M on the file size.  Secondly, I added all CMDB drill-down slides using the same format.  About 15 slides at the end of the deck are separate from Luca's original deck.  It is true that this is based on an older version of Luca's deck, not the current one.