Meeting files can be viewed and downloaded here: Digital Services Forum March 20th 2025
Speakers:
- Joe Fiedler – (CTA) Advisory Solution Consultant – Core Business Workflows
John Spirko - Senior Executive Enterprise Architect at ServiceNow
Discussion Topics:
- High-Level Overview – What is and isn’t HR Service Delivery
- HRSD vs. ITSM – Likenesses and Differences
- Data Architecture – Internal vs. External + Foundational Data
- Implementation order and Maturity Models
