Transforming Human Resource Service Delivery - Recorded March 20th 2025

[John Spirko]

Meeting files can be viewed and downloaded here: Digital Services Forum March 20th 2025 
Speakers:

• Joe Fiedler – (CTA) Advisory Solution Consultant – Core Business Workflows
  John Spirko - Senior Executive Enterprise Architect at ServiceNow

Discussion Topics:

• High-Level Overview – What is and isn’t HR Service Delivery
• HRSD vs. ITSM – Likenesses and Differences
• Data Architecture – Internal vs. External + Foundational Data
• Implementation order and Maturity Models

[Holger Buchner]

@joefiedler @John Spirko will you share the slides too?

would be great. 
Greetings over the pond

[John Spirko]

@Holger Buchner They're in a hyperlink at the top of the post.  They were too big to attach.