*** Find all Meeting Files Here ***
https://www.servicenow.com/events/ai-summits.html#americas
Speakers:
• Roland Beaucage - Senior Solution Consultant at ServiceNow
• John Spirko - Senior Executive Enterprise Architect at ServiceNow
• Kevin Newton – CalPERS ITOM OCM use cases discussion
Discussion Topics:
• Service Mapping Outcomes – What to aim for and how to get there
• Tag Based Service Mapping – Hidden gem and possible shortcuts
• Take away: ITOM Capability Roadmap
• Navigating Org Change and other friction points
