EAM: train, implement and go deeper!

[michaeldesa]

Whether you're just getting started with ServiceNow Enterprise Asset Management or expanding what you've already deployed, finding the right resource at the right time shouldn't be a scavenger hunt. This post consolidates the full EAM resource library into one place from foundational training to advanced feature deep dives so you can move faster and get more out of the platform.

Resources are organized into four areas: training, implementation, advanced work management, and asset analytics and reporting.

Training & Accreditation — ServiceNow University

Start here if you're new to EAM or want to enhance your expertise in EAM, including accreditation!

🆕 EAM Fundamentals Training (new)

A newly released course covering core EAM concepts on the Now Platform — asset lifecycle, data model foundations, work management, and more. Recommended for anyone beginning their EAM journey or supporting a new customer deployment.

👉 EAM Fundamentals on ServiceNow University

Implementation resources — MyNow Best Practices site

These guides support implementation teams through the technical buildout of EAM. From data model setup to pre-built import templates, this is your field reference for getting EAM deployed correctly the first time.

🆕 EAM Implementation Guide v2 (updated)

The primary implementation reference, updated for the latest release. Covers end-to-end deployment guidance including setup, configuration, and integration considerations.

👉 EAM Implementation Guide v2

EAM Foundations and Data Model v2

Explains the EAM data model architecture — how assets, models, model categories, locations, and work management objects relate to each other on the Now Platform.

👉 EAM Foundations and Data Model v2

EAM Model Categories and Unique Identifiers IRE Rules v2

Covers how to configure asset model classifications and define asset unique identifiers — asset tag, serial number, MAC address — using IRE rules at the model category level.

👉 EAM Model Categories and Unique Identifiers IRE Rules v2

EAM Seeded Bulk Import Template — Assets and Models

A ready-to-use import template for loading existing asset and model data into EAM. Accelerates data migration and reduces manual entry during initial deployment.

👉 EAM Seeded Bulk Import Template

ServiceNow Facility Classifications — ready for import

Pre-built facility classification data structured for direct import into EAM. Use this to accelerate setup for facilities management deployments. This is a classification system that is ready for import into the EAM Model Classification table using the Classification Import Tool in the EAM Workspace. This classification system is for facility assets built and maintained by ServiceNow

👉 ServiceNow Facility Classifications

ServiceNow Retail Equipment Classifications — ready for import

Pre-built retail equipment classification data ready for import. Designed to accelerate EAM deployment in retail environments. This is a classification system that is ready for import into the EAM Model Classification table using the Classification Import Tool in the EAM Workspace. This classification system is for retail assets built and maintained by ServiceNow.

👉 ServiceNow Retail Equipment Classifications

Advanced work management features — MyNow Best Practices site

These resources go deeper on specific work management capabilities. Each feature is covered in two parts: an intro for orientation and a deep dive for hands-on configuration and demonstration.

Asset Work Planning

Structured work planning workflows that connect maintenance schedules, work order templates, and technician task management — from planned maintenance to ad-hoc break/fix. This is a introductory and deep dive demonstration of the Asset Work Planning feature in EAM

👉 Part 1 — Intro

👉 Part 2 — Deep Dive

Asset Condition Inspection

Condition-based inspection workflows that capture asset health scores and trigger maintenance actions based on observed conditions rather than fixed schedules. This is an introductory and deep dive demonstration of the Asset Condition Inspection feature in EAM

👉 Part 1 — Intro

👉 Part 2 — Deep Dive

Asset Calibration

Calibration management for regulated or precision equipment — scheduling, tracking, and documenting calibration events to maintain compliance and asset accuracy. This is a introductory and deep dive demonstration of the asset calibration feature in EAM

👉 Part 1 — Intro

👉 Part 2 — Deep Dive

Advanced asset analytics and reporting — MyNow Best Practices site

These resources cover the analytics and reporting capabilities that help organizations move from reactive maintenance to data-driven asset management decisions.

Asset Performance Reporting

Dashboards and reporting for tracking asset health, utilization, failure trends, and maintenance effectiveness across the asset portfolio. This is a introductory and deep dive demonstration of the Asset Performance Reporting feature in EAM.

👉 Part 1 — Intro

👉 Part 2 — Deep Dive

Total Cost of Ownership

TCO tracking and reporting across the full asset lifecycle — acquisition, maintenance, operations, and disposal — giving organizations the financial visibility needed to optimize asset investment decisions. This is a introductory and deep dive demonstration of the asset Total Cost of Ownership (TCO) feature in EAM.

👉 Part 1 — Intro

👉 Part 2 — Deep Dive

Inventory Demand Reporting

Visibility into parts and inventory demand patterns to support smarter stocking decisions, reduce excess inventory, and prevent stockouts that delay maintenance work. This demonstration covers the  Inventory Demand Reporting feature in EAM, beginning with an introductory overview of the feature and progressing into a deep dive on how to configure and implement it.

👉 Intro and Deep Dive

Where to go from here

These resources support the full EAM journey — from first deployment through ongoing optimization. If you're just getting started, the EAM Fundamentals course and Implementation Guide v2 are the right entry points. If you're expanding an existing deployment, the feature deep dives and analytics resources are where you'll find the most value.

Have questions, want to share what's worked in your deployment, or looking for guidance on a specific use case? Drop a comment below — the EAM community is here to help.