Enterprise Asset Management

Enterprise Asset Management, or EAM, helps you manage the enterprise asset lifecycle from planning to disposal

Read Latest Release News

Hot Topics

What's New in Yokohama Release for Enterprise Asset Management
blog

What's New in Yokohama Release for Enterprise Asset Management

jenniferhon
Manage asset calibrations with ServiceNow's Xanadu release of Enterprise...
blog

Manage asset calibrations with ServiceNow's Xanadu release of Enterprise...

Faith-Chia
Develop your ServiceNow Partner Strategy
Article

Develop your ServiceNow Partner Strategy

Picking a ServiceNow Partner The strategy you use to...

YvetteM

Getting Started

Welcome Guide

Product Checklist

Quick Start

Coming Soon

Quick Start

Enterprise Asset Management Path to Value

FAQ

Measure and Grow

Measuring Success

Product Docs

Performance and Measurement

Value Measurement

Connect at events

WEBINAR: What Healthcare & Life Sciences C-Suite Execs Need from ...

Online 09/17/25

WEBINAR: What Healthcare & Life Sciences C-Suite Execs Need from ...

Online 09/17/25

On Demand Events

Streamlining Operational Technol...
Event

Streamlining Operational Technol...

06/13/2024

Ieshia Lilly
Unlocking Facility Management on...
Event

Unlocking Facility Management on...

06/20/2024

Ieshia Lilly

Resources

What's New Blog

Release Notes

Entitlements

Store

Activity in EAM

Ask a Question

Question status: Question status:

Sorted by:

create a custom list based on either “All third parties” following options appears thrice.

Hi,In the Vendor management space, in My lists, then Add new list,when attempting to create a custom list based on either “All third parties” or “All Engagements” and selecting risk rating as a filter, following options appears 3 times: Very High, Hi...

Question

Resolved! How to rollback an import

Hi,Could anyone suggest how to rollback the import that done via data source.Data source Import;Type- File.Format- CSVFile Retrieval Method- Attachment.(manual attachment) regards,Nithya.

Question

Nexus 2025 SPM EA and CWM

Has anyone received confirmation of registration for the SPM, EA, CWM event next week? I registered but have received no notice of confirmation and cannot book travel until confirmed. I have also received no response from any attempt to contact via m...

Question

Resolved! Unable to update password in Data Source.

Hi,I am facing an issue in my instances with a data sources record where the XML file is retrieved from MFT location.App Scope-GlobalTable-Data Source(Group Reference)Field type-password(2 way encrypted)Dictionary attribute-is_legacy_password2=true.W...

Question

I want to update problem id short des into change request short desc using background script

GlideRecord('incident');x.addQuery('number','INC0000011');x.query();if(x.next()){ gs.info(x.problem_id.getDisplayValue()); gs.info(x.problem_id.short_description.getDisplayValue()); GlideRecord('incident');x.addQuery('number','INC0000011');x.query(...

Question

cad quiz

When debugging Email Notifications, what must you check on a user record? (Choose three.)A. Active must be trueB. The First name and Last name fields must have values.C. The value in the Notification field must be set to enabled. D. The user must not...

Question

Setting up Subcontractors in Company table

Hello! We currently have Third-party Risk Management along with Asset & Contract modules. We are trying to align that the results on the Third-party Risk Management to a Company on the Company table and then use that same Company to know the Risk lev...

Question

Second level approval not triggering for new users – role issue

Hi All,I have created a flow with multi-level approvals. The flow is working fine for existing users, but for new users the second level approval is not getting generated. I suspect this is related to roles/permissions.Can someone please guide me on:...

Question

WEBINAR: What Healthcare & Life Sciences C-Suite Execs Need from AI-Powered IT Asset Management

This webinar explores how modern ITAM practices, powered by ServiceNow’s approach to Asset Management, IT Risk and Security and Now Assist Agentic AI deliver the visibility, control, and assurance that CIOs, CISOs and CMOs demand. From AI agents ...

Event
Enterprise Asset Management
Webinar

WEBINAR: What Healthcare & Life Sciences C-Suite Execs Need from AI-Powered IT Asset Management

REGISTER This webinar explores how modern ITAM practices, powered by ServiceNow’s approach to Asset Management, IT Risk and Security and Now Assist Agentic AI deliver the visibility, control, and assurance that CIOs, CISOs and CMOs demand. From ...

Event

How to navigate to different tab?

On clicking the "Car Base Container", how can we redirect to a different tab within the same page in UI Builder?For reference, please see the image below for better understanding. On click of Active Incidents card should redirect to Access Provision ...

Question

I want to update problem id short des into change request short desc using background script

var x=new GlideRecord('incident');x.addQuery('number','INC0000011');x.query();if(x.next()){ gs.info(x.problem_id.getDisplayValue()); gs.info(x.problem_id.short_description.getDisplayValue()); x.update(x.problem_id.short_description=x.rfc.sho...

Question

When I tried to log into my developer instance, it say "You need a valid App Engine Studio license t

When I tried to log into my developer instance, it say "You need a valid App Engine Studio licenseto continue working.Any work done in App Engine Studio will be available once this license is reinstated. To reinstate your App Engine license, contact ...

Question

Using record producer to create a release. Sn

I would like to use Record producer to create a release within Digital product release. I have successfully been able to create a release but I cannot get the release task to be fully configured with phase tasks and tasks within those phases. I am us...

Question

Adding a Model Category tab to Enterprise Asset Estate Workspace

I created a custom model category 'Evidence'. I am trying to create a tab for the model category in the Enterprise Asset Workspace. Specifically the Enterprise Asset Estate space. I followed the instructions in the documentation but I have had no luc...

Question

Ask a Question

Top Helpful Authors

User

Count

Unanswered questions

Subject

Author

Posted

Nexus 2025 SPM EA and CWM

Monday

Second level approval not triggering for new users...

3 weeks ago

How to navigate to different tab?

3 weeks ago

Using record producer to create a release. Sn

a month ago

Adding a Model Category tab to Enterprise Asset Es...

‎08-06-2025 12:33 PM

Connect at events

WEBINAR: What Healthcare & Life Sciences C-Suite Execs Need from ...

Online 09/17/25

WEBINAR: What Healthcare & Life Sciences C-Suite Execs Need from ...

Online 09/17/25

Let's connect together

Join us to make our over 890K member community even better. Create your free account and make the world work better for everyone.

Join the Community

Enterprise Asset Management

Hot Topics

What's New in Yokohama Release for Enterprise Asset Management

jenniferhon

Manage asset calibrations with ServiceNow's Xanadu release of Enterprise...

Faith-Chia

Develop your ServiceNow Partner Strategy

YvetteM

Getting Started

Welcome Guide

Product Checklist

Quick Start

Enterprise Asset Management Path to Value

FAQ

Measure and Grow

Measuring Success

Product Docs

Performance and Measurement

Performance and Measurement

Value Measurement

WEBINAR: What Healthcare &amp; Life Sciences C-Suite Execs Need from ...

WEBINAR: What Healthcare &amp; Life Sciences C-Suite Execs Need from ...

On Demand Events

Streamlining Operational Technol...

Ieshia Lilly

Unlocking Facility Management on...

Ieshia Lilly

Resources

What's New Blog

Release Notes

Entitlements

Store

Related Products

ServiceNow Impact

Cloud Cost Management

Hardware Asset Management

CMDB

CSDM

ITOM

Application Portfolio Management

Software Asset Management

Resolved! How to rollback an import

Resolved! Unable to update password in Data Source.

WEBINAR: What Healthcare &amp; Life Sciences C-Suite Execs Need from ...

WEBINAR: What Healthcare &amp; Life Sciences C-Suite Execs Need from ...

Let's connect together

WEBINAR: What Healthcare & Life Sciences C-Suite Execs Need from ...

WEBINAR: What Healthcare & Life Sciences C-Suite Execs Need from ...

WEBINAR: What Healthcare & Life Sciences C-Suite Execs Need from ...

WEBINAR: What Healthcare & Life Sciences C-Suite Execs Need from ...