Hey,
Creating a record producer form to create a new incident.
I have a caller field in the form that once I select a caller, the position field will display the appropriate values of the caller.
I did this by script include :
And in the Reference qual field I called script include:
I need to add to the values in the Position field a value - other which will be a constant value that will always appear, as soon as the caller selects "other" a new field called "other position" of reference type must be displayed that shows all the positions that exist in the system.
Dear @Shir Sharvit,
To be frank, i read your query few times i did not understand whats expected ? can you explain bit more on your last point...
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creating a new record called other will not be a probable and effective solution in your case. This will lead to poor data management on table. Instead, try my alternative solution which is smooth and clean for your requirement.
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okie my understanding was right !
there is no way you can add a custom choice to reference field, because reference field list all the values that exisits in its table. You can consider adding a new record called 'other' if it helps your requirement.
(Alternative solution) :
Alternatively, instead of leting the user select 'other' in caller field, try to introduce a check box field called 'other ' & when the user checks it make the caller field read only and displays a new field called 'other position' from which the user can select any choices.
i hope this helps.
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