We had SAM and HAM. I have worked in HAM pro and SAM Pro. I have not used EAM. In one of the EAM Infographics, I see that EAM offers workflows for Asset refresh, stock orders, disposal orders etc. we have all of these in HAM. What exactly is EAM? Wh...
I've built a load spreadsheet to include both model and asset.I've set the model state to in production, but when I attempt to add both model and asset through bulk load, it complains that the model in not found or is in build status. The model shows...
Hi Community, I’m currently configuring Stockrooms in HAM/EAM and I have some questions about the actual OOB behavior of the following fields: Hours of operation: What changes after assigning an Operational Schedule to a Stockroom? Is it used by any...
I've got a couple of questions on Bulk loading of Models, Normalization and EAM. I'm not using HAMP or SAMP, only EAM, but do have the Normalized Data Services installed and configured. 1) Is there any additional documentation on how the process is ...
Hi All,I am working in HAM but new across EAM. I need help in understanding how system decides enterprise assets as "Discoverable" or "Non-Discoverable"(screenshot is from EAM worksapce) As these assets do not interact with internet and cannot be con...
Hi, My name is Jorge, I work Like an accountant I'm a new member of this community and I'm learning english right now, so maybe I don't understand all the words but I can use google translate. I don't have a question, only want to introduce my selft.
When creating a Maintenance Plan you can add the filters assets to the plan.Can I assume that if other assets are added to the platform that they are auto added (nightly) to the associated records for the plan?OR do you have to go through routinely t...
When debugging Email Notifications, what must you check on a user record? (Choose three.)A. Active must be trueB. The First name and Last name fields must have values.C. The value in the Notification field must be set to enabled. D. The user must not...
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Hi Team,I have a question regarding Asset Management and Purchase Order mapping in ServiceNow EAM/HAM.I already have Purchase Orders with multiple PO lines. The Asset table contains a PO Number field, but it is currently stored as a string field inst...
Is it right the OT Asset install_status in the OT asset workspace be set to 'build' when I create a OT device from the industrial workspace and the OT asset be create automatically. why? Is it should be 'in used'?procedure :
Hello,Yesterday I had my ServiceNow Data Foundations exam, but faced issues with the access code and the Pearson VUE application didn’t open at all. I tried for 2–3 hours on two different laptops, but still couldn’t start the exam.Now it’s showing as...
Have any of you implemented Capacity Planning for SAN, vCPU, RAM etc. in ServiceNow? To add more details on to this - more similar to physical assets like Laptops or Desktops where we have Stock rooms and Stock rules that govern inventory of the asse...
Hi everyone,I'm facing an issue in ServiceNow Enterprise Asset Management (EAM) where the Assignment Group field is appearing empty/blank on the Work Order Task form.I have checked the Work Order level, but the group is not auto-populating or availab...
POS devices seem to go end of life based on their OS version. Currently models are generically pulled into ServiceNow via a separate integration for these devices. Because the models are at the higher level there isn't a way for me to tie the devices...