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Zurich Features for EAM

Curious to know ,what will be the new features or updated features for EAM now in Zurich Release . Can someone share what's new in EAM on Zurich !

Balajisubr by Giga Contributor
  • 73 Views
  • 1 replies
  • 0 helpfuls

show me the business rule script

Add new field Country code under Ticket type in DEV and client script fetching country code from "requested for" user or if "guest" from email address. Only if 2 characters after "." NET or COM shall not be shown.Country code field shall be possible ...

aggarwaltan by Tera Contributor
  • 191 Views
  • 4 replies
  • 0 helpfuls

Record Producer

How to add more information in dropdown choice of variable in record producer?

aniketkvrds by Mega Contributor
  • 300 Views
  • 3 replies
  • 2 helpfuls

Clone UAT to DEV

Hi Supporters, We have planned to clone uat to dev. We have decided to preserve user and their related tables(group,role,has role etc).1.If do i preserve these tables(user and related tables),do  I expect any mapping(sys_id) issue with the reference ...

Nithya Devi by Tera Contributor
  • 317 Views
  • 2 replies
  • 0 helpfuls

Only read access for m2m table.

Hi,I have requirement that only read access(u_xyz_use_case_application table) is given to u_xyz_access_imported_data role(Parent role) .Let me elaborate,u_xyz_use_case_application is the table name(m2m table).------>xyz_application & xyz_usecase.Role...

How to create form

I want to create a form with 3 variables only, where in 1st. Variable (User Role) having multiple choices which can be selected multiple times 2st. Variable(User department) having multiple choices which can be selected multiple times 3rd. variable (...

aggarwaltan by Tera Contributor
  • 319 Views
  • 4 replies
  • 1 helpfuls

cmdb_ci_class field on Models

Can someone explain the functional purpose of the field, cmdb_ci_class which exists on the Product Model tables? Is there some use case where this adds value over the Model Category -> CI Class? 

markamann by Tera Contributor
  • 542 Views
  • 2 replies
  • 0 helpfuls

regarding integration

Does anyone performed integration via SFTP, so external client sends the csv files to us and i have to read and parse that data, how can i do this?

shreya_3009 by ServiceNow Employee
  • 230 Views
  • 3 replies
  • 1 helpfuls

How Do Maintenance Plan Triggers Work?

Hello everyone,I'm currently working with the Maintenance Management capabilities in ServiceNow, and I’ve encountered a question regarding the trigger types available when configuring the schedule of a Maintenance Plan.I see that ServiceNow offers se...