Hello @Ann Parris ,
Yes, there is a way to automate unassignments for hardware assets that are no longer in the environment due to a hardware refresh. One possible approach would be to use ServiceNow's Workflow Editor and Business Rules to automatically detect when an asset has been decommissioned or replaced, and then trigger an automatic unassignment process.
Here are some steps you could take:
1. Create a new Business Rule that triggers on the decommissioning or replacement of a hardware asset.
2. In the Business Rule script, write code that detects when a hardware asset has been decommissioned or replaced.
3. When the condition is met for a decommissioned/replaced asset, use ServiceNow workflows to automatically unassign the asset from any existing configuration items (CIs) and users.
4. You may also want to consider creating an email notification or other alert to notify relevant teams when an asset has been unassigned.
Thanks
Amarjeet Pal
