creation flow designer

Shir Sharvit
Tera Contributor

‎10-29-2023 06:56 AM

Hi,

 

I need to create a flow designer that, in the first step, will receive an email as a result of clicking a link in a notification I have previously created.

 

Thank.Shir

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AnveshKumar M
Tera Sage
Tera Sage

‎10-29-2023 07:57 PM

Hi @Shir Sharvit 

 

Please elaborate your question.

 

What I understood is, 

You have an email notification which contains a link and when the notification is sent to an user, if the user clicks on the link it will create a reply email to ServiceNow instance.

 

The reply email should be captured and processed in flow designer.

 

 

If this is your requirement, you can create a Flow with trigger type as Application -> Email then with some conditions like your reply email subject etc.

 

Please mark my answer helpful and accept as solution if it helped you 👍✅

Thanks,
Anvesh
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