Delegate cannot able to see the approval task in the portal

[Burra Mounika]

Delegate cannot able to see the approval task on the portal.Delegate cannot able to approve or reject the approvals

[Danish Bhairag2]

Hi @Burra Mounika ,

Does the delegate has approver_user role?

Thanks,

Danish

[Burra Mounika]

yes,user has that role,he can able to approve but on the approval page(sysapproval_approver)table user cannot get the below meassage as requested as approved

[chetanb]

Hey @Burra Mounika ,

Where exactly you are not able to see approve / reject button on CAB workbench/Native servicenow console or Portal.

As ,below is the UI action that is available for delegates to approve on behalf of an approver.

Approve button UI Action:
https://instance_name.service-now.com/sys_ui_action.do?sys_id=8468ee55c611227d01a072a67bdbd3e7

OOB the conditions are 

current.state == 'requested' && isApprovalMine(current)

There is a customized global business rule which is using the function "isApprovalMine(current)" and overriding the OOB business rule "getMyApprovals"

Please disable the customized global business rule which is using the function "isApprovalMine(current)"

Mark my answer Helpful & Accepted if I have answered your question

Regards,

CB

[chetanb · Accepted solution]

Note:- In the CAB workbench, only users associated with an approval record for the relevant change request will be able to see and to action on the [approve] or [reject] button . A delegate user is not associated with such approval record, hence the delegate will not be able to see those buttons.