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INC are triggred from People Platform App

aggarwaltan
Tera Contributor

Hi Team , 

 

There is a Mail is trigrred  in service now which is irrelevant and no use of it as I have checked it Invalid email inbound actions try each and every conditions even try to reporcess the mail but still INC is triggred that should not be come . 

aggarwaltan_0-1761916597596.png

aggarwaltan_1-1761916612758.png

these are the conditions which I have make it . 

aggarwaltan_2-1761916664622.png

and this is email from and to it is coming 

aggarwaltan_3-1761916723007.png

and this is email reprocess I have made it to  triggered the INC in dev. env. 

So please provide me the proper conditions I should make so that INC will not come of crew termination sub line one . 

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