missing ui button

[shreya_3009]

I am able to see Start work button in qa instance of legal counsel center but i am not able to see that in uat instance.roles are configured correctly.What should i do?

[kaushal_snow]

Hi @shreya_3009 ,

In workspace, UI Action visibility (like buttons) is often controlled not purely by the UI Action record itself but also by entries in the Action Assignment table (sys_declarative_action_assignment)....the condition for showing UI Actions in Workspace usually stored in this table rather than just on the UI Action.

So even if roles are set correctly, if the Condition or Script Condition field in the related Action Assignment record is not configured (or is false, or missing), the button won’t appear...

Also, ensure the UI Action has the Workspace Form Button checkbox enabled (so it’s allowed to show in workspace).........

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[shreya_3009]

i have configured in action assignment tables also in both instances(all conditions and everything is same) but i am not able to find the start work button in uat instance