Opened for name populate in email body
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2 hours ago - last edited 2 hours ago
I need to create a simple notification email script to display the ‘Opened for’ name in the notification body. The scenario is that I am creating a notification on an HR Task, and I want to show the ‘Opened for’ name from the case associated with this task.
I tried with Dot walking but it's not working
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2 hours ago
Hi,
This should be fairly easy.
When I tried it was just a single dotwalk from HR task to the parent HR case.
Like this: ${parent.opened_for.name}
Got me the name.
What did you try? Please share more details.
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2 hours ago
@OlaN i tried with same dot walk but its not working
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2 hours ago
And I also tried a mail script, not very complicated either.
Simply put this line in the script:
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2 hours ago
dot walking should work fine
are you dot walking correct field?
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader