Overview
In today’s hybrid and fast-paced work environment, employees expect seamless access to workplace services—anytime, anywhere. Whether travelling, working remotely, or simply away from the desk, ServiceNow’s Now Mobile app ensures that employees remain connected and productive. With powerful notification and approval capabilities, it helps organisations streamline workflows, reduce delays, and enhance responsiveness across teams.
Table of content:
1. Notifications in Now Mobile
2. Personalize Now Mobile app notifications
4. Third party approvals integration in Now Mobile
Notifications in Now Mobile
Now Mobile supports a rich set of notification types that help employees stay informed and take action quickly, even when they’re away from their desks. These notifications are configured separately for the Now Mobile.
i. Out of the box Push Notifications
ii. Actionable Notifications
iii. @Mention Notifications
I. Out of the box Push Notifications
These are standard notifications sent directly to the user's mobile device to keep them updated and allow them to take quick action.
Key Features:
i. Keep employees updated with real-time alerts be it updates for their tickets, reminders, new content posted by your organization and more.
ii. They can be triggered from Virtual Agent (VA) chat as well for quick actions.
iii. Get access to OOTB by adding “in-app notifications” on the footer navigation in Now Mobile.
iv. Supports both ServiceNow’s Now Mobile and Agent app.
How to configure?
Configuring push notifications requires 4 steps
1. Create push message content (JSON Layout)
2. Create push notification event (what, when, how)
3. Create push notification message (message)
4. Register push notification (specify client)
Watch Mobile academy on "Out of the box push notifications" to know more and detailed configurations.
Read more on “Configure push notifications in mobile” product documentation.
II. Actionable Notifications
Enable user to take quick actions from device’s notification screen, without even opening the Now Mobile app.
Key Features:
i. Take actions on requests from the mobile notifications itself.
ii. Actions can also contain a follow-up text response, e.g. "Reject Reason”
iii. Actionable push notifications support up-to 3 actions at a time from the following:
a. Action Item
b. Navigation
c. URL
iv. Chat Launcher
v. Supports both ServiceNow’s Now Mobile and Agent app.
How to configure?
Configuring actionable push notifications requires 5 steps
i. Create mobile push notification (UI of push action)
a. Select push action category
b. Select/create and map functions for each push action
ii. Create push message content (JSON Layout)
iii. Create push notification event (what, when, how)
iv. Create push notification message (message)
v. Register push notification (specify client)
Watch Mobile academy on "Actionable push notifications" to know more and configurations details.
Read more on “Configure actionable push notifications in mobile” product documentation.
III. @Mention Notifications
Enable your agents/fulfillers to notify requestors via push notifications to take quick action by mentioning them.
Key Features:
i. Mention notifications are required to be configured for specific form screens where alerts are needed.
ii. Helps ensure requestors are promptly informed and engaged.
iii. Supports both ServiceNow’s Now Mobile and Agent app.
How to configure?
Configuring push notifications requires 4 steps
i. Create push message content (JSON Layout)
ii. Create push notification event (what, when, how)
iii. Create push notification message (message)
iv. Register push notification (specify client)
Watch Mobile academy on "@mention push notifications" to know more and detailed configurations.
Read more on “Configure @mention notifications in mobile” product documentation.
Personalize Now Mobile app notifications
Further personalize Now Mobile app notifications to maximize engagement and responsiveness. These personalization options help ensure that notifications are not only timely but also effective in prompting action.
Send Critical Notifications
Ensure that important alerts reach employees even when their devices are in Airplane mode or Do Not Disturb. This is ideal for urgent approvals, security alerts, or time-sensitive updates.
Learn how to configure "Critical notifications in mobile" on product documentation
Apply UI Styling
Enhance the visibility and branding of in-app notifications by styling them with colors, icons, and layout options that match your organization’s design standards.
Read more about "Mobile UI styles" on product documentation
Notification Ringtones
Assign unique sounds to different types of notifications in Now Mobile. This helps users distinguish between routine updates and critical actions without needing to check their screens.
Learn how to configure "Configure sounds for push notifications" on product documentation
Control Notification Visibility
Delay the automatic disappearance of in-app notifications to give users more time to notice and respond. This is especially useful for high-priority messages that require attention.
Approvals in Now Mobile
Approvals in Now Mobile are designed to simplify decision-making for employees and managers, enabling them to act on requests quickly and efficiently—whether they’re in the office, travelling, or working remotely. The mobile-first experience ensures that users can approve, reject, or follow up on tasks directly from their devices, without needing to log into a desktop portal.
Out-of-the-Box Approvals
In-App Approvals: Users can view and act on approval requests from the “My Items” section or via push notifications.
Virtual Agent Integration: Approvers receive actionable notifications through Virtual Agent, allowing them to respond instantly to requests without navigating through the app.
Contextual Details: Approvers can access additional information such as attachments, comments, and request metadata to make informed decisions
Read more on "Approvals in Now Mobile" product documentation
Read more about Approvals Hub
Third-Party Integrations
Now Mobile app has pre-built integrations with Workday and SAP Concur
Workday Approvals
Now Mobile app has pre-built integration of Approvals Hub with Workday that allows organizations to consolidate approval requests from Workday.
Supported Approval Types: Time off, leave of absence, termination, and corrections can be approved directly in the app.
Advanced Tasks: For complex approvals like job requisitions or compensation changes, users are redirected to the Workday portal.
Configuration Options: Admins can enable approve/reject buttons for all approval types, making the experience fully mobile-enabled
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How to get access? Plugin Required: Approvals Hub integration with Workday • App id: sn_me_workday Licenses required: HRSD Pro/Ent, not available with EC Pro standalone |
SAP Concur Approvals
Now Mobile app has pre-built integration with Concur that allows employees to review the full expense report and approve/send it back directly from ServiceNow, without having to log into Concur. They can approve or send back, after checking the expense line item and itemization, directly through their channel of choice and send remarks in case they are sending it back to requester.
Unified Inbox: Approvers can view Concur requests within the “My Tasks” section of Employee Center Pro.
Detailed Views: Includes itemisations, receipts, and comments to support informed decision-making.
Quick Actions: Approve or reject directly from the mobile interface, with support for sending back requests for clarification.
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How to get access? Plugin Required: Approvals Hub integration with SAP Concur • App id: sn_ex_cnc Licenses required: Available with EC Pro license (standalone SKU or HRSD Ent/Pro) |
