on - edited on by
Jen Holland
Employee Communications Office Hours is a series of dedicated 60-minutes Q&A sessions, directly with the product and engineering team, occurring on first Thursday of every month at 09:00 am PT.
Join this monthly office hours to connect with the ServiceNow product team for Q&A and best practice guidance around the following features related to Content Experiences:
- Actionable, targeted communications
- Banners
- Campaigns
- Microsites
- Posting Videos
- Content Governance
- Content Analytics
This will be a standing monthly meet up with the product team. There will be no presentation, this is an opportunity to ask questions and get answers! These sessions are recorded for internal purposes only and not shared with the attendees.
Refer to Content Experiences FAQs for a comprehensive list of frequently asked questions discussed during these Office Hours around following topics:
- Content Experiences Capability - What it is and how to activate it?
- Applications/Plugins related to Content Experiences and Employee Communication capabilities
- What is Content Library?
- What is Campaigns?
- What is Content Analytics?
The slide deck briefing focus topics discussed during all previous Office Hours sessions have been attached here for your reference which covers the following topics:
- Introduction to Content Experiences - History, packaging and release cadences
- Overview of Content Experiences Capabilities
- Campaign types/themes
- Anatomy of a Campaign - Whom to trigger, when to trigger, where to trigger and what content to trigger with?
- Content Analytics
- Content Governance
- News Experience
