Add user data to content publishing records

JD Barlow
Tera Guru

Is it possible to merge data in Content Publishing records? For example, if I wanted a Content Publishing banner or rich text record to read "Welcome [first-name]", where first-name came from either the User record or HR Profile record, is that possible? I've read where you can customize widgets to accomplish something similar, but I am hoping to stay OOB and use Content Publishing records for this. Thank you!

1 ACCEPTED SOLUTION

Pooja_Patil
ServiceNow Employee
ServiceNow Employee

Yes, banner and rich text content support personalization.

In rich text content, there is a field picker below RTE. Variables (ex. ${name}) can be used in other content types as well. For HR profile you can change the user reference table to HR profile.

Pooja_Patil_0-1758576900410.png

 

 

Please mark this as Helpful / Accept the Solution if this helps.

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3 REPLIES 3

Pooja_Patil
ServiceNow Employee
ServiceNow Employee

Yes, banner and rich text content support personalization.

In rich text content, there is a field picker below RTE. Variables (ex. ${name}) can be used in other content types as well. For HR profile you can change the user reference table to HR profile.

Pooja_Patil_0-1758576900410.png

 

 

Please mark this as Helpful / Accept the Solution if this helps.

Thank you @Pooja_Patil ! I was looking for this option in Banner and other content types, but it looks like Rich text is the content type that I need to use for this. 

You can copy paste the same variable in different content types and they should work too

Pooja_Patil_0-1758645715125.png