Adding "Watch List" to Standard Ticket Configuration

[Mark Roethof]

Hi all,

On the "Standard Ticket Header" widget on the Employee Center, you can configure the fields which are visible, using Standard Ticket > Standard Ticket Configuration.

What I am after, is adding the Watch List. This is also shown in the Docs example (under number 6, Watch List is shown).

When adding Watch List though, no go, "The following fields 'Watch list' are not allowed in info region
" 😞 I will dig into the error to see if can find anything that way. Though another Docs page also actually mentioned that some fields can not be added.

Though... how was the Docs example then made? How did they add Watch List up there?

Any ideas?

Kind regards,
Mark

[Mark Roethof]

Just adding the field through background script with setWorkflow(false). Though you could also just disable the BR on your dev instance.

Did I hear back from ServiceNow Support... unfortunately, the majority of times ServiceNow Support is not really helpful to say it nicely.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Loudigi]

My workaround was to add a watchlist widget as a tab through the standard page configurations. 

[Jesse_H]

Great idea. Went with this approach. Grabbed the widget code from here: https://community.servicenow.com/community?id=community_question&sys_id=40599c9fdb6a6810190b1ea66896...

Though I had to modify a few things:

In the body I removed

ng-if="data.canRead"

...and

sn-disabled="!data.canWrite" 

Since it didn't apply in my case.

[sachinbhasin11]

Hi Mark are you able to share the widget XML with us

[Murray Hives]

I like that solution!  Any tips on how to pull it off?