Please mark this response as Helpful & accept it as solution if it assisted you with your question. Regards Tanushree Maiti ServiceNow Technical Architect Linkedin:
The reason that it is "so complicated" is, that there is no OOTB solution for this. As an alternative you can create your own widget by utilizing "quick links" and then call it featured.
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
