Advanced Portal Navigation not displaying in Employee Center Pro even after Sync Hierarchy

Tippireddy Venk · 3 weeks ago

Hello everyone,

I am facing an issue with Advanced Portal Navigation in Employee Center Pro and would appreciate any guidance.

Issue:

The navigation menu is not displaying in the portal. The header bar loads, but the menu items are empty.

Environment:

Portal: ESC(Employee Center Pro)
Navigation style: Top
Advanced Portal Navigation record: Active
Menu items: 12 items configured

Details:

The menu items are visible in the Advanced Portal Navigation → Menu Items related list.
Sources include both Taxonomy and Service Portal Menu.
The taxonomy used is Employee.
Topics such as Information Technology, Facilities, Shared Services, Workplace Services are present.

Troubleshooting already performed:

Clicked Sync hierarchy in the Advanced Portal Navigation record.
Verified the navigation record is Active.
Confirmed taxonomy topics are active/published.
Cleared cache using:
- cache.do
- sp_cache.do
Tested by creating a new Advanced Portal Navigation, and it works correctly.

Observation:

The newly created Advanced Portal Navigation displays correctly in the portal, but the existing one does not render any menu items even though records exist.

Question:

Has anyone encountered a situation where an existing Advanced Portal Navigation stops rendering menu items while a newly created navigation works correctly?

Could this be related to taxonomy sync, portal configuration, or a known issue with Employee Center navigation?

Any suggestions or troubleshooting steps would be greatly appreciated.

Thank you!

Kieran Anson · 3 weeks ago

Hi,

ESC Portal Navigation is session cached. After making changes, you'll need to log out and back in. Is this a step you took? Clearing cache via cache.do isn't the same.

Tippireddy Venk · 3 weeks ago

I have tried logout and logged in again after making changes but it is showing up the empty nav bar