Advanced Portal Navigation not displaying in Employee Center Pro even after Sync Hierarchy

[Tippireddy Venk]

Hello everyone,

I am facing an issue with Advanced Portal Navigation in Employee Center Pro and would appreciate any guidance.

Issue:

The navigation menu is not displaying in the portal. The header bar loads, but the menu items are empty.

Environment:

• Portal: ESC(Employee Center Pro)

• Navigation style: Top

• Advanced Portal Navigation record: Active

• Menu items: 12 items configured

Details:

• The menu items are visible in the Advanced Portal Navigation → Menu Items related list.

• Sources include both Taxonomy and Service Portal Menu.

• The taxonomy used is Employee.

• Topics such as Information Technology, Facilities, Shared Services, Workplace Services are present.

Troubleshooting already performed:

1. Clicked Sync hierarchy in the Advanced Portal Navigation record.

2. Verified the navigation record is Active.

3. Confirmed taxonomy topics are active/published.

4. Cleared cache using:

   • cache.do

   • sp_cache.do

5. Tested by creating a new Advanced Portal Navigation, and it works correctly.

Observation:

The newly created Advanced Portal Navigation displays correctly in the portal, but the existing one does not render any menu items even though records exist.

Question:

Has anyone encountered a situation where an existing Advanced Portal Navigation stops rendering menu items while a newly created navigation works correctly?

Could this be related to taxonomy sync, portal configuration, or a known issue with Employee Center navigation?

Any suggestions or troubleshooting steps would be greatly appreciated.

Thank you!

[Kieran Anson]

Hi,

ESC Portal Navigation is session cached. After making changes, you'll need to log out and back in. Is this a step you took? Clearing cache via cache.do isn't the same.