AIS Topic Search

[Subasree Kumara]

Has anyone worked on configuring the search sources to display only the articles or catalog items based on the selected topic or child topics?

Issue : on searching using Keyword AIS Topic Search widgets tries to show both the request and knowledge articles even though the connected content is only the knowledge article for the corresponding topic.

[Sajal Gupta]

@Subasree Kumara 

Please look at the answer at the below-mentioned link and see if it helps.

https://www.servicenow.com/community/employee-center-forum/how-to-limit-the-search-functionality-on-...

Regards

Sajal

[suvro]

This PRB is fixed and available in the Washington DC release. Please upgrade to Washington release to resolve the issue. In the meantime, there is a workaround detailed in the KB article: Workaround: Remove "62d1574053c13010cbb0ddeeff7b122c" sys_id from the option_schema field in sp_widget_9c691d40c31030102ec1a589a840dd4c This must be replaced after upgrading to the patch that fixes this issue, or if installing the app-learning-core plugin.

[suvro]

@Subasree Kumara 

Please mark my response as correct if it resolved your issue. So that it benefits other users having the similar problem.

Thanks in advance