Hi @Community Alums
You said you need to do it based on the selected Requested for user role, but you are using g_form.hasRole(), this will check for the roles of the user who is filling the form. To Achieve this requirement you need to use ClientCallable Script Include and Glide Ajax in your onChange client script.
I'm assuming that you wrote your onChange catalog client script on the requested for variable.
Client Callable Script Include: Navigate to System Definition -> Script Includes and create a new record like the one below.
var CustomUserUtilsClient = Class.create();
CustomUserUtilsClient.prototype = Object.extendsObject(AbstractAjaxProcessor, {
checkUserHasITIL: function(){
var user = this.getParameter("sysparm_user");
var roleGr = new GlideRecord("sys_user_has_role");
roleGr.addEncodedQuery("role.name=itil^user=" + user);
roleGr.query();
if(roleGr._next()){
return 'true';
}
return 'false';
},
type: 'CustomUserUtilsClient'
});
onChange Catalog Client Script: Change your catalog client script to the one below.
function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
var ga = new GlideAjax("CustomUserUtilsClient");
ga.addParam("sysparm_name", "checkUserHasITIL");
ga.addParam("sysparm_user", newValue);
ga.getXMLAnswer(processResp);
function processResp(hasRole){
if (hasRole == 'true') {
g_form.setVisible('esm', false);
} else{
g_form.setVisible('esm', true);
}
}
}
If your onChange client script is not on Requested for user field, use the following script.
function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
var user = g_form.getValue("YOUR_REQUESTED_FOR_VARIABLE_NAME");
var ga = new GlideAjax("CustomUserUtilsClient");
ga.addParam("sysparm_name", "checkUserHasITIL");
ga.addParam("sysparm_user", newValue);
ga.getXMLAnswer(processResp);
function processResp(hasRole){
if (hasRole == 'true') {
g_form.setVisible('esm', false);
} else{
g_form.setVisible('esm', true);
}
}
}
If you want this to work on onLoad also, create a new onLoad client script with the following code.
function onLoad() {
var user = g_form.getValue("YOUR_REQUESTED_FOR_VARIABLE_NAME");
var ga = new GlideAjax("CustomUserUtilsClient");
ga.addParam("sysparm_name", "checkUserHasITIL");
ga.addParam("sysparm_user", newValue);
ga.getXMLAnswer(processResp);
function processResp(hasRole){
if (hasRole == 'true') {
g_form.setVisible('esm', false);
} else{
g_form.setVisible('esm', true);
}
}
}
Please mark my answer helpful and accept as a solution if it helped 👍✔️
