Breadcrumb in My Tasks (hrm_todo_page) EC Pro Portal

[Janu sree]

We are using the OOB breadcrumb widget(sys_id=0fb269305b3212000d7ec7ad31f91ae2) in My Tasks Page.

When clicking on any approvals/Tasks,  the breadcrumb is showing as Home > My tasks(refer to pic below), but for TQA Approvals, the breadcrumb is displaying as Home > Take Survey - Translation quotes approval. Not sure though it is one breadcrumb for my tasks page, Breadcrumb is changing for other approval.

How to make TQA approval breadcrumb also should appear as My tasks (same as other Approvals/Tasks)

 Other approvals/Tasks breadcrumb:

        

TQA Approvals breadcrumb      

      

TIA.
Janu

[Allen Andreas]

Hi,

The breadcrumb displays the name of the page where the content is located. Most likely, you have these TQA Approvals on a page named: Take Survey - Translation quotes approval.

Please refer to documentation for more information: https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/build/service-portal/concept/bread... 

For customization, if needed, you can visit: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719179 

However, you could review the TQA approvals and consider changing their page to the "My tasks" and see if that helps.

[Janu sree]

Hi @Allen Andreas  - You mean these TQA Approvals is having separate page and through that we are getting the breadcrumb as Take Survey- TQA APprovals. But I didn't find any page name with this. This is my first time working on TQA App. Can you let me know how to find that ?

If customizing the breadcrumb widget is necessary, then how we can include the custom breadcrumb in hrm_todos_page. Since, for all the approvals the breadcrumb is showing as correctly my tasks. 

[Allen Andreas]

Hi,

When you open a TQA approval record, you'll see the "id" in your URL, that is the system name for the portal page. That portal page has a name/title and that is what you see in the breadcrumb.

If you customize the breadcrumb widget, then really, this breadcrumb widget would need to be placed on the page where the TQA approvals are showing on the portal, so either way, you'd have to find the page involved and either change the title to match what you want or customize the breadcrumb and then only place it on that page (via Service Portal Configuration > Page Designer).