Can you track specific views from users on news articles?

[MeganCox]

Is there a table you can pull data from for news article content? OOB you can see how many users have viewed it, but we want the ability to see which specific user viewed it, similar to how you can see user data for knowledge article views. 

Any ideas?

[Huynh Loc]

Hi @MeganCox ,

No, ServiceNow does not track which specific users viewed News articles out of the box.
Only total view counts are stored for News content.

Unlike Knowledge articles (which log each view in the kb_use table), News articles do not generate per‑user records.

If you need to see which users viewed which News article, you must implement a custom tracking solution (e.g., a custom table populated via a UI Script or widget logic).

There is no OOB table you can query today to get this data

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[Pooja_Patil]

Views are tracked as part of content engagement feature. Check out here.

[AmandaO]

@MeganCox , this information exists in the table: sn_ce_view_list.do. It can also be found in the Content Engagement dashboard under 'Unique Views'. From that graph, you can click on a data point to 'Go to Record', which will take you to the sn_ce_view_list.do table. You can filter accordingly.