Catalog item

[pragadeesh254]

I need to create a workflow for a newly created laptop catalog item,please anyone tell the steps to do.

[Aman Kumar S]

Hi @pragadeesh254 

Have you started?
are you stuck?

Do you know what you are building?

Share those details so community members can assist you.

[Kai Tingey]

This is a pretty vague request, it really depends what information you want to capture and then what you want to do with it?

i would suggest you need to create a catalog item with variables that capture the information you require from the requester.

Then use flow designer to create a flow that creates a catalog task and assigns it to the appropriate group to action the request. Attach that flow to your catalog item, et voila.

[pragadeesh254]

i created the fields for the catalog item and i need to seek Seek approval from Requested By Manager in flow 

[Kai Tingey]

I'm assuming you have a 'requested for' reference field on your catalog item, which is populated with the person that the laptop is for.

if so, in flow designer - set up a new flow that is triggered by service catalog.

put in a 'get catalog variables' step first, and point it at your catalog item. Select all the available variables.

then set up an approval action, and set it to 'anyone approves' and use the bread crumbs to select 'get catalog variables' -> 'requested for' -> 'manager'

like this

then do an OR and repeat the same for 'anyone rejects'.

then set up an if statement after this action, that says if 'ask for approval' = 'rejected' then update record, and set the request item to closed incomplete.

otherwise it proceeds and does (whatever you want)

like this

if that answers your question or is helpful, please mark this as helpful or answer. thanks.