Create Incident via flow

[preethigovi]

Hi Team,

If we don't have existing incident we need to create new one from flow designer. I used Look up record, but its not proceeding to if step to create incident if we don't have result from look up step.

No record found in Look Up Record action. Context id: 109ae1b77a73a6106b3ed190d70d379f, table: incident, encoded query: short_description=Workday Job stuck on Running status^stateIN1,2,3,6

[OlaN]

Hi,

Would you mind providing screen shots of both the lookup-conditions and the if-statement, to help troubleshoot.

[preethigovi]

[Nehal Dhuri]

Try by selecting Don't fail on error option

[Bhuvan · Accepted solution]

@preethigovi 

1. Create a lookup record for the condition [select option do not treat as error]

table: incident, encoded query: short_description=Workday Job stuck on Running status^stateIN1,2,3,6

2. Create a IF condition and if lookup did not return any results, then create a new record

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan