Create Incident via flow

[preethigovi]

Hi Team,

If we don't have existing incident we need to create new one from flow designer. I used Look up record, but its not proceeding to if step to create incident if we don't have result from look up step.

No record found in Look Up Record action. Context id: 109ae1b77a73a6106b3ed190d70d379f, table: incident, encoded query: short_description=Workday Job stuck on Running status^stateIN1,2,3,6

[Bhuvan]

@preethigovi 

You can use below Flow and it is working fine. Fine tune the trigger conditions and look up record conditions as per your requirements

I hope you appreciate the efforts to provide you with detailed information. If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[preethigovi]

In If I gave  Look up record is empty as condition is that okay?

[Bhuvan]

@preethigovi 

Yes, that would work and is optimal way to validate the IF Flow Logic

Below is a sample Flow execution

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan