Display To-dos from other team members on Employee Center

[Steveneg]

Hi everyone, 

I have this requierement where I have to display the tasks that are assigned to my team members from the "My Tasks" widget (see screenshot) on the Employee Center.

This could be really useful as a manager for example to see all the tasks that are assigned to your team members (team members are part of the same group in Servicenow).

From what I understood aftear a few research, is that this should be doable from the Employee Center > Administration > To-dos Configuration (so wouldn't require any code). 

My questions here are :

- Is this actually achievable from the To-dos configurations ? (and is it possible to limit that to a specific role/user ?)

- If achievable, what and how do I need to configure this ? Because the only documentation that I was able to find is quite poor unfortunately...

Thanks a lot in advance, and let me know if anything is not clear enough 🙂

[Syed30]

No, the To-dos Configuration in the Employee Center does not provide a direct way to achieve the requirement of displaying tasks assigned to team members.

It is primarily used for configuring the appearance and behavior of the "My Tasks" widget.

So you can do this by scripting.

1. Create a custom widget. This will be used to display tasks to the team members. 

2.  Define its properties.

3. Implement the logic of this widget. To display tasks assigned to team members in the Employee Center write code to query the ServiceNow database and retrieve the relevant task records.

4. Configuration. Once the widget is completed you have to configure its placement as desired.

5. Assign roles and restrict permissions. Assign the roles and access controls now for users as required.

[David Nottingha]

Manager Hub, and Employee Center Pro capability, Can be configured to display the tasks submitted by a manager teams members (not assigned). See Here for more Info on configuring Team Requests.

You might be better served for this being displayed via a report or dashboard in the Fulfiller interface since you are looking for tickets assigned to the persons team members (assumes the managers have the fulfiller role).

[Mark Roethof]

Hi there,

Have you had a look at "To-dos Configuration"? What you are describing, should be possible through To-dos Configuration. Definitely no custom widget is necessary like in one of the responses mentioned. 

Kind regards,
Mark

[Syed30]

Yes, you are correct. This can be achieved with To-dos Configuration in, without the need for a custom widget.