Drafts articles in esc portal in Servicenow
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12-12-2023 10:59 AM
I have a problem, where draft articles appear in the employee center for users who have only the role ‘knowledge’ instead of seeing the published version there, they see the drafted version.
ESC portal search source has a condition to display only Published workflow and the below properties are turned off
glide.knowman.show_unpublished
glide.knowman.section.view_roles.draft
Any suggestion what may be causing this ?
1 REPLY 1
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12-13-2023 07:18 AM
Hi @IndiraH
can you please check the below property once this may help you!
Thanks & Regards,
Eswar Chappa
Mark my answer correct and Helpful if this helps you 😀