Drafts articles in esc portal in Servicenow

IndiraH
Tera Contributor

I have a problem, where draft articles appear in the employee center for users who have only the role ‘knowledge’ instead of seeing the published version there, they see the drafted version.

ESC portal search source has a condition to display only Published workflow and the below properties are turned off 

glide.knowman.show_unpublished
glide.knowman.section.view_roles.draft

 

Any suggestion what may be causing this ?

 

 

1 REPLY 1

Eswar Chappa
Mega Sage
Mega Sage

Hi @IndiraH 

 

can you please check the below property once this may help you!

 

https://www.servicenow.com/community/now-platform-forum/knowledge-articles-in-draft-state-can-be-see...

Thanks & Regards,

Eswar Chappa

Mark my answer correct and Helpful if this helps you 😀