Employee center Language Switch widget

VasuSaiSoS
Tera Contributor

47m ago

Hi Team,

If I switch the language, the taxonomy is not showing browse all feature. Any idea why its happening?

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GlideFather
Tera Patron

14m ago

Ahoy @VasuSaiSoS,

 

could you possibly add a screenshot to better understand? Optimally good and not good scenarios to compare, thanks

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Answers generated by GlideFather. Check for accuracy.

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Tanushree Maiti
Mega Patron

6m ago

Hi @VasuSaiSoS 

 

Refer KB: KB2629971 ServiceNow Employee Center – Knowledge Articles Not Displayed After Language Switch 

 

Resolution

 

  • Enable the system property enable_topic_content_lang_fallback to allow content fallback when switching languages.
  • If the property must remain false due to business requirements, apply a customization or update set to handle language preference changes dynamically.
  • After implementing the update set or enabling the property, test by switching languages and verify that knowledge articles display correctly without requiring logout or cache clear.

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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