Employee Center: Topic not showing in the Header Menu

Harshil3
Tera Expert

Hi, 
I have added a new Child Topics under Content Taxonomy called "Knowledge". This Topic does not show in the Header Menu. What should I do to add this along with IT? 
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1 ACCEPTED SOLUTION

Alexander17
Tera Guru

Hi,

Did you already add a article or a service in the topic? Topics will only be shown.. when there is something in it where you as person are eligible for. 

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18 REPLIES 18

oh man. thanks @Jesse - I encountered the same thing and it took me some time before I started researching and found your post 🙂

Thank you. I was hitting my head against the wall. Must be some kind of cache issue as you said.

Impersonate fixed it for me as well, thanks for the chime in, been fighting this bug for the last 5 hours.

This exact thing just happened to me in a personal dev instance.  Trying to fiddle around with it while following a NowLearning video and it looked very different.  Only IT showed with "IT for IT" as an option underneath.  Everything else in the OOB demo data wasn't there. Eventually I threw some content into one of the taxonomy topics for HR to see if that was the issue.  Refresh - nothing.  Impersonate, there it is.  End impersonation, it's still there.  Very odd, especially considering my comment here more than a year after yours!

Nishant12
ServiceNow Employee
ServiceNow Employee

There exists a session cache on the Menu items within Employee center, The menu isn't refreshed within the same session. So adding topics / Navigation items will not be reflected on the same session. The user has to either log out and login or impersonate if he has impersonating permissions.