Enable "Provide Feedback" option on the custom portal.

Advaitk
Tera Contributor

Hello everyone,

We are looking to implement the Out-of-the-Box (OOB) 'Provide Feedback' functionality on our custom portal. This feature is currently active on the Employee Service Center (ESC) portal, and we would like to enable the same capability for our custom portal.

Could you please advise on the steps required to enable this? I have attached a screenshot for reference.



esc portal.png

Thanks in advance for your help!

1 ACCEPTED SOLUTION

Shashank_Jain
Mega Sage

Hii @Advaitk ,

 

Follow these steps to show "Provide Feedback" on Custom Portal :

 

  • Ensure that the header in your custom portal theme matches the header used in the Employee Center.

  • Then, create the feedback configuration and feedback definition for the custom portal.

 

 

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain

View solution in original post

10 REPLIES 10

@Advaitk 

Thank you for marking my response as helpful.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Bhavya11
Kilo Patron
Kilo Patron

Hi @Advaitk ,

 

Please check this.

 

Thanks,

BK

Advaitk
Tera Contributor

Hi @Bhavya11,

Thanks for the link. This is very informative. We have gone through the link but didn't find steps/configuration/information about how to enable it in the custom portal.

Hi @Advaitk ,

 

Bhavya11_0-1767336651822.png

 

 

Thanks,

BK

Shashank_Jain
Mega Sage

Hii @Advaitk ,

 

Follow these steps to show "Provide Feedback" on Custom Portal :

 

  • Ensure that the header in your custom portal theme matches the header used in the Employee Center.

  • Then, create the feedback configuration and feedback definition for the custom portal.

 

 

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain