error while ordering the item

Mounika Yadav3
Tera Contributor

‎08-08-2023 06:44 AM

 when user completed his order of a catalog item through portal he's getting either the data does not....can anyone help me in this?

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AnveshKumar M
Tera Sage
Tera Sage

‎08-08-2023 07:38 AM

Hi @Mounika Yadav3 

It seems You have already checked this KB article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0751522

 

And there might be some query business rule or ACL which is blocking the access to the record for the user. Check if the user has right permissions.

 

Thanks,
Anvesh
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