ESC: Recurring price not displayed on 'My Tasks' approval widget

[Shark0os17]

Hi everyone,

I need some help with displaying the recurring price of catalog items on the 'My Task' page, for approvals. Currently, the page only shows the one-time price of the items. I’ve attached an image to illustrate how it currently looks.

As you can see, only the one-time price is displayed. Is there a way to include the recurring price as well, without modifying the widget?

[Peaxe]

Hi,

I have the same concerns!
Did you get any feedback from ServiceNow around this issue or did ju find a work around?
It seems very strange that we should not be able to configure to show a "recurring price" for an approver...

[Harsha Pappala]

@Shark0os17 @Peaxe , 

Hi, i am currently searching for exact samething in employee center. Is there any solution you have found for this issue ?. It would be great to have one 

[Vedo]

Hi, I have solved it as follows:

Two OTB widgets need to be customised.

1. Requested Item Variables
https://xxx.service-now.com/nav_to.do?uri=sp_widget.do?sys_id=41ddc38cc1593010f87706e94bb362ab 

2. Todos Requested Item Approval
https://xxx.service-now.com/nav_to.do?uri=sp_widget.do?sys_id=7e258e3a531130107eb7ddeeff7b124e 

I have attached two XML files. You can easily import them into your instances.

[Harsha Pappala]

Thank you