Field level ACL is not working in Service Portal

pooja V1
Mega Guru

‎03-07-2024 10:10 AM

Hello,

 

We are having issues with ACL in service portal. There is a ACL on field 'Issue' on knowledge Article table. It is a read ACL which gives access to users with 'itil' role. When a user without itil role views the article in service portal or in 'kb_view' page in platform the issue field is also visible. The ACL is not restricting the field from view. 

Anyone has any idea if ACL's on field level doesn't work in Service Portal or can it be achieved in any other way?

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Hajar BENJAHHAR
Mega Sage
In response to pooja V1

‎03-07-2024 02:31 PM

if you are sure that the widget is OOTB and not cloned, so search if there is a business rule that add the value of the isue in the content of the article.

Without sharing a screen i can't help you further. 

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