How can I add a new ticket type to "My Requests" and "My Items"

[Lisa22]

I need to add Feedback tickets to those two areas.  How do I do it?

Lisa

[Omkar Kumbhar]

Hello @Lisa22 ,

Can you please share more info on this and also scrrenshots.

[Lisa22]

Hi Omkar

So we have incidents, requests and ideas on these items but I need to add feedback ticket types too.

Lisa

[Mike_R · Accepted solution]

You can add to the "My Request Filters" 

instanceName.service-now.com/request_filter_list.do?sysparm_query=active%3Dtrue%5Eapplies_to%3D1&sysparm_view=

[Omkar Kumbhar]

Hello @Lisa22 ,

You will need to modify the Widget 

https://<PDI name>.service-now.com/sp_widget.do?sys_id=6e449453c33030105a09f0ad9840ddf0&sysparm_record_rows=27&sysparm_record_scope=4249e63a28d54d61bb6fbf61fd86cccb&sysparm_record_target=sp_widget&sysparm_record_list=nameCONTAINSitem%5EORDERBYname&sysparm_nostack=true&sysparm_record_row=16