How can I add my VA to an Employee Center portal clone?

[Marion]

I cloned the Employee Center portal so I could customize my portal without touching the original esc.

I managed to clone/duplicate most of the parts that make the portal, but I can't find how/where the Virtual agent is called.

IIRC a VA available on all the pages used to be called from the menu, header or footer widget, but in this case I can't find how it is called.

What am I missing here?

Thank you for your help !

[Allen Andreas · Accepted solution]

Hi,

In your left-hand navigation there's "Agent Chat" app with portals specified, etc.

Service Portal > Agent Chat

Other documentation here: https://docs.servicenow.com/bundle/rome-now-intelligence/page/administer/live-agent/task/configure-v...

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Sanjeev Kumar1]

Hi,

Please check

[Marion]

Thank you Allen and Sanjeev! I can't believe I've never seen this menu before.......