How to add change task in Change Request in Flow designer.

hazelfortuno
Tera Expert

Hi Everyone,

 

I have this requirement if Type is Implementation and change updated some field e.g Required is Yes . and on save ask for approval then if approve should create a ctask on the current change and how this will be applied in Flow Designer.

 

Thank you in advance.,

3 REPLIES 3

Dan O Connor
ServiceNow Employee
ServiceNow Employee

@hazelfortuno 

This might be better placed in a forum around development or Flow designer as this one is for Employee Center, but while we are here. 

 

If you want to share a screenshot of your current Flow design we can go through it. 

 

Type is Implemented and Required Changes to Yes - This sounds like your Flow Trigger.

Ask for Approval is an Action you can then use, and configure.

Using then IF Logic, you can setup that IF Approved, create the Change Task. 

You can also set what happens if the Approval is rejected.

 

 

hazelfortuno
Tera Expert

@Dan O Connor Thank you for your response. This is now solved. I have created Business rules for this. 

Cool glad to hear 🙂