How to Configure Standard Ticket actions for Requested Items in Employee center Portal?

[Dhavan Rao B V]

Hi,

How we can configure the Ticket actions on RITM on Standard ticket page in EC Portal?

We already have OOB Actions for Incident.

[Ankur Bawiskar]

Hi,

Ensure you are in Service Portal Standard Ticket scope

Ensure you replicate what is present for incident on RITM as well

OR

customize it as per your requirement

Regards
Ankur