serviceNow business stakeholder cannot see approval ticket details in employee center My task

[Sammy13]

Good Day,

users with business stakeholder cannot see approval details in employee center my task widget.

I tried creating read ALC on requested item table but still no luck.

I have check user have below roles because of the business stakeholder

1.sn_request_approver_read

2. approver_user

[Tanushree Maiti]

Hi @Sammy13 

Only Approver with Approver_user role can approve the request.

sn_request_approver_read is only for reading approval record.

I guess business stakeholder's role conflicting, that's why not working.  You can raise a case(Hi Ticket) to ServiceNow support for their assistance on this conflicting role.

Refer this KB and  ServiceNow documentation :

Employee to-dos approval roles 

KB2189226 Approvals visible to end user on Employee center