How to display only HR requests in ESC portal

[Manasa Hegde]

Hi All,

"My Request" in ESC portal displays all the requests. We have got a requirement to just display HR  cases in another tab. I have cloned the My Request Plugin and tried displaying it somewhere else in the portal. Documentation suggests changing the filters. 

https://docs.servicenow.com/bundle/tokyo-employee-service-management/page/product/employee-center/co...

If I do that it will also impact the My Request display. I do not want to alter that, just display HR request else where in the portal. Any suggestions on how to achieve it?

Kind Regards,

Manasa

[Manasa Hegde · Accepted solution]

I edited my cloned filter with encoded query and it is fixed now. 

[Akash12]

@Manasa Hegde I also have similar requirement. Did you clone my request widget and updated encoded query in server script ? Can you elaborate what you have done to fix this issue.

Thanks

[ManasaRHegde]

Hi Akash,

Yes it's server Script.Below is the screenshot. 

Kind Regards,

Manasa

[Meloper]

hi , ihave a Question, if i use the PDI with Tokyo and use the ESC Portal, xyz.service-now.com/esc i can only see the IT Drop down on the left, i cant see any todos or hr related Tasks. i installed the plugin HR CORE, do i need another plugin?

Different View of ESC Portal (without HR) - xyz.... - ServiceNow Community