How to fix the Mark as helpful/useful buttons on the Knowledge Article?

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03-21-2025 08:20 PM
Hello,
I have a slight issue with these buttons under public Knowledge Articles.
https://youtube.com/shorts/xTTVv_mRjpc
It seems there is no restrictions imposed on user IP for how many times that option can be used.
As you can see on the video, the system does not limit singular User/IP address from skewing the results.
What approach would you recommend to slightly fix it? Thanks for the ideas!
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03-21-2025 08:29 PM
Hi @TRV1D ,
Unfortunately, you can't directly limit the number of clicks per user.
Now, here is a solution, where it talks about customizing the behaviour : https://www.servicenow.com/community/knowledge-managers/best-use-for-attach-knowledge-vs-helpful-but...