How to fix the Mark as helpful/useful buttons on the Knowledge Article?

TRV1D
Tera Contributor

‎03-21-2025 08:20 PM

Hello,

 

I have a slight issue with these buttons under public Knowledge Articles.

https://youtube.com/shorts/xTTVv_mRjpc

 

TRV1D_0-1742613187108.png

 

It seems there is no restrictions imposed on user IP for how many times that option can be used.

As you can see on the video, the system does not limit singular User/IP address from skewing the results.

 

What approach would you recommend to slightly fix it? Thanks for the ideas!

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Community Alums
Not applicable

‎03-21-2025 08:29 PM

Hi @TRV1D ,

Unfortunately, you can't directly limit the number of clicks per user.

Now, here is a solution, where it talks about customizing the behaviour : https://www.servicenow.com/community/knowledge-managers/best-use-for-attach-knowledge-vs-helpful-but...

 

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