How to make the Telephone details available in employee center ESC.

Sheetal18
Tera Contributor

‎03-27-2023 10:42 PM

How to make the Telephone details available in employee center ESC. 

I want to have on esc  click--->Telephone Details ---> navigate to other page--->Few fields should be available like Location, Name,Department Name,UserID,Telephone   & if we search over location we get the list of users with that location,,Search with the number then details of user should come.

 

 

Please suggest if any alternative is available.

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Dan O Connor
ServiceNow Employee
ServiceNow Employee

‎03-30-2023 02:41 AM

Hi @Sheetal18 ,

So you want to permit users to search using a phone number, which will then return the user it belongs to?

 

If you are using AI Search in your Employee Center, you could setup a new AI Search app to achieve this. You could then maybe add a new Quicklink or Topic called Telephone Details, that brings the user to a page with a typeahead widget configured to use your new AI Search app. 

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Sheetal18
Tera Contributor
In response to Dan O Connor

‎04-17-2023 03:22 AM

Can you give me how to start I am a beginner so need support with the initial steps

 

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Dan O Connor
ServiceNow Employee
ServiceNow Employee
In response to Sheetal18

‎04-20-2023 07:32 AM

Hey @Sheetal18 .

Might be difficult to step it out for you here as there is a number of things you need to configure. Our Product Doc site has all the elements needed

 

https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/ai-search/conc...

 

As I start I'd suggest to look at how the OOTB Ai Searches are configured. That can be a good guide on then creating your own where folks can search for Telephone numbers.

 

 

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