How to modify widgets(My Favorites and My active items) in ESC Portal

[BharathiDevY]

i Just want to modify the My Favorites and My active items widgets in ESC portal as per my requirement, where do i navigate for this modifications

[Dan O Connor]

You can navigate to Widgets module and they are contained there. 

However these are OOTB widgets so would beg caution before customizing. Especially the My Active Items widget as it has significant configuration in the backend and considered a core widget. I'd review the customisation being planned to see what value its bringing versus technical debt you will inherit.

Typically I would never recommend customizing the My Active Items widget, we do a lot of changes and updates for it (which will be skipped if customized) and it has configuration options on the backend which allow you to configure it without customization 

[Kevin30]

Related to this, can the widget be configured to only show records from the HR space (ie- HR tasks, HR requests)? 

[Ravi Kumar A]

@BharathiDevY You may find this section of product documentation helpful:
Configure favorites: Explains how to configure favorites and other related information.