Is it possible to add the We've enabled the Post-Chat survey, and it results to the chat transcript?

[blopez]

We've enabled the Post-Chat survey, and it works as expected. The survey is sent, the consumer answers the survey, and the closing message is sent. The interaction transcript is then updated, but the survey results, including the questions and answers, are not included in the transcript once the conversation is completed. Is it possible to include the survey results as well?

[Stephanie Leigh]

Hi @blopez ,

I'm facing the same issue here. Curious to know if you able to make it work?

Thanks,
Stephanie

[blopez]

Hi Stephanie,

Yes, you will need to remove the sys_id "6b77cfc39f0333003f50947f842e7052" from the property "com.glide.cs.transcript_excluded_topics."

[Stephanie Leigh]

Hi Blopez,

Thank you so much for this, tried it in my PDI and it worked like a charm! Kinda hesitant to implement it in my project instance though as I'm not able to dig up where the system property is used and what the sys id is. I want to make sure it doesn't break anything outside transcripts. Might you know where the sys property is used?

Thanks,
Stephanie