Please elaborate.
What are you doing and what is happening vs what were you expecting. Is this just for your user, of is it for any user? What did you check already?
Your question is also confusing. You say you are raising a new incident 'so' you are not able to receive a notification. Are you expecting a notification, or are you raising an incident to no longer receive a notification? The 'so' makes it confusing.
And what is the link between you creating a new incident and getting a transcript of a new chat (which is also confusing, because a new chat has no transcript).
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
